tg299's Privacy Policy
How your personal information is collected, stored, and used — tg299 shares this with complete transparency.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to all services on the tg299 platform ("we", "our"). When you visit our website, create an account, or use any game or betting service, you are considered to have accepted the terms of this Policy.
tg299 operates a safe and reliable online gaming environment for users in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is an ethical commitment to our users.
2. What Information We Collect
We collect only the information necessary to provide services, ensure security, and meet legal obligations.
Registration Information
When opening an account, we collect:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Information about your preferred payment method
Identity Verification Information (KYC)
For financial transactions and account verification:
- National ID (NID) number
- Copy of passport or other government-issued identity document
- Proof of residence document (if required)
- Information related to bKash, Nagad, or Rocket accounts
Transaction & Gaming Information
As a record of your platform activity:
- Deposit and withdrawal records
- Bet and game session history
- Bonus and promotion usage information
- Account balance change logs
Technical & Device Information
Automatically collected when you visit the site:
- IP address
- Browser type and version
- Device operating system
- Cookie and session data
- Visit time and page information
3. Purpose of Using Information
tg299 uses your information only for the following purposes:
Registration, login, password recovery, and account security.
Processing bKash, Nagad, Rocket, and bank transfers.
Detecting and preventing suspicious activity.
Providing assistance via live chat and email support.
Analysing user experience and improving the platform.
Setting protection limits and maintaining a healthy gaming environment.
4. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored in your browser that make the website visit experience smoother. tg299 uses the following types of cookies:
- Essential Cookies: Essential for keeping login sessions active and ensuring security.
- Functional Cookies: Remember your language preferences, game settings, and interface preferences.
- Analytical Cookies: Collect anonymous data to understand which parts of the site are used most.
Cookie Controls
You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
5. Sharing Information with Third Parties
tg299 does not sell your personal information to any third party. However, limited information may be shared in the following cases for the purpose of operating the service:
- Payment Processing Services: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and banking partners.
- Technology Providers: Technology partners involved in game software and platform operations — who work under strict confidentiality agreements.
- Legal Obligations: Information may be provided in response to a valid request from a competent court or law enforcement agency.
- Fraud & Abuse Prevention: Anonymised preventive information shared with security partners to prevent platform abuse.
6. Data Protection & Security
SSL Encryption
All data transfers between your browser and our servers on the tg299 platform are secured through SSL (Secure Sockets Layer) encryption technology. This means no third party can steal information from your connection.
Password Hashing
Your password is never stored directly. We use industry-standard cryptographic hashing methods so that even our staff cannot see your actual password.
Access Controls
Your sensitive information is accessed only by authorised staff, and only to the extent necessary to carry out their duties. Every access is logged and reviewed regularly.
Regular Security Reviews
Our systems undergo regular security testing. Any vulnerabilities found are addressed immediately. If a data breach occurs, we will notify affected users as quickly as possible.
7. Data Retention Period
tg299 retains your information only for as long as needed to fulfil the purpose for which it was collected, or as required by law. Our general retention policy is outlined below:
- Active Account Information: For the full duration of the account.
- Financial Transaction Records: In accordance with legal and audit obligations, typically for a set period after account closure.
- KYC & Identity Verification Documents: In accordance with applicable legal requirements.
- Gaming History & Logs: For as long as relevant for responsible gaming and dispute resolution.
- Marketing Communications: Until you withdraw your consent.
- Support Communications: For a limited period after the issue is resolved.
Once the defined period has passed, we securely delete or anonymise the information so that you can no longer be identified from it.
8. Your Rights
tg299 recognises the following rights over your personal information:
You can request to know what information we hold about you.
You can request that incorrect or outdated information be updated or corrected.
You can request that specific information be deleted where there is no legal obligation to retain it.
You can request to receive information about yourself in a readable format.
You can withdraw consent to opt out of marketing communications or specific uses.
In certain circumstances you can request that processing of your information be temporarily restricted.
9. Protection of Minors
tg299 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification at the time of registration is a mandatory step for us.
If we become aware that information from a minor has been collected, we will immediately close that account and permanently delete all associated information.
If a parent or guardian believes their child has provided information on our platform, please contact us directly.
10. Policy Changes & Updates
tg299 may update this Privacy Policy from time to time due to changes in services, legal requirements, or technological developments. For any significant change, we will:
- Post a notice on the website.
- Inform you of the change at your registered email address.
- State the effective date at the top of the updated Policy.
Continuing to use our platform after any change means you are automatically considered to have accepted the updated Policy. If you do not agree to the updated Policy, you may request to close your account.
11. Contact Us
For any privacy-related questions, concerns, or requests, please get in touch with us. Our team is ready to assist in both Bengali and English.
Live Chat Support
Get instant help via 24/7 live chat. Service is available in Bengali and English.
Email Support
For privacy-related matters, write to us at: [email protected]
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